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FAQ


Payment Methods>
Credit Card Transactions>
Taxes>
Pricing>
Catalog>
Shipping>
Backorders>

Returns>
Retail Store>
Customer Service>
Employment>
General>
Services>


Payment Methods

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express at all 3 locations and for phone and online Gift Card orders.

Is it possible to pay by check?

Yes. You are welcome to call us at the Denver store, 303.698.3838 or 1.800.950.2787 [ARTS], and make arrangements to mail us a check. Remember, however, your order will not be processed until payment is received.

When is my credit card charged?

Your card is charged just before we ship your order.


Credit Card Transactions

Is it safe to use my credit card online?

Yes, using your credit card at WWW.MEININGER.COM to purchase GIFT CARDS ONLY is safe. We use Secure Sockets Layer (SSL) technology that encrypts your account information. Our store is PCI compliant.


Taxes

Do you charge sales tax?

We are required to collect sales tax for orders being shipped to locations in Colorado (2.9%). Because we have a store in Denver, we must also collect tax for orders being shipped to the city of Denver (3.5%) and within the RTD (1.2%). Orders shipping to Colorado Springs or elsewhere in El Paso county, must also pay the appropriate tax (2.5% for Colorado Springs and 1% for El Paso county with a PPRTA (1%).

Can I purchase items for resale online?

We only have GIFT CARDS for sale online, they are not for resale.


Pricing

Can I get a special discount for buying a large quantity of an item?

Quantity discounts are automatically applied to qualifying items.

Do you offer a student discount?

No. We offer the same low prices to all of our customers.

I am a teacher buying supplies for my school. Do I get any special pricing?

In an effort to promote art education, Meininger's has set up a special discount for both private and public schools. To qualify, the materials must be purchased with school funds, i.e. school credit card, check, or house account only. Purchases made with personal funds will be taxed, State form DR0137 "Claim for Refund" is available at our stores or online at colorado.gov and may be submitted to the state for reimbursement.


Catalog

Do you offer a printed catalog?

No, we do not offer a printed version of our art materials. To check the availability of a product please call 303.698.3838, 1.800.950.2787 or Contact us>. We carry over 80,000 different fine art, graphics, architectural, crafts, kids and gift items.

Do you ever do special orders?

Meininger's does do special orders. Special orders are defined as orders of items not regularly stocked, unusual quantities of items, or custom products such as engraved pens or custom-built, stretched canvas. Special orders may take three to five weeks and you are responsible for shipping costs. Due to manufacturer's minimums, the order may not be placed immediately. We require prepayment (credit card number) and special orders are not returnable. To inquire about special orders please call 303.698.3838, 1.800.950.2787 or Contact us>.


Shipping

How long will it take to receive my order?

Shipping time depends on where you live and the carrier. Once we receive your order, it may take up to 48 hours to process. We encourage you to use UPS's Time in Transit calculator to determine the shipping time from zip code 80203 to your location. By adding the 48 hour processing time and time in transit information, you can approximate when you will receive your order.

How will I know that my order has been shipped?

We are happy to provide with that information, just let us know.

How do I track my order?

You can track your package with the carriers tracking utility. Just let us know if you require a tracking number.

How much do you charge for shipping?

Most shipping charges are based on your order's subtotal. Please call 303.698.3838, 1.800.950.2787 or Contact us> for next- and second-day shipment cost quotes and are based on weight and destination. Please refer to our Shipping> page for more detailed information.


Backorders

What happens if the product I ordered is out of stock?

Occasionally, we must backorder an item that is out of stock. If more than one item is backordered, we will wait until all items have arrived and ship a complete backorder via ground service at that time. Since shipping charges are figured based on the initial order's subtotal, any shipping charges for the backordered items will have already been paid for. No additional shipping charges will be added to that backorder.


Returns

What is your return policy?

For our Return Policy, click here>.

For more information on how to complete a return that will be shipped or mailed, click here>.


Retail Store

Do you have a retail store?

Meininger's has three retail locations.

Denver

499 Broadway | Denver, Colorado 80203
303.629.3838 | 800.950.ARTS [2787] | FAX: 303.871.8676
M-F: 9am-6pm | Sat: 10am-5pm | Sun: Noon-5pm [MST]

Colorado Springs

201 So. Weber St. | Colorado Springs, Colorado 80903
719.578.8070 | FAX: 719.442.6523
M-F: 9am-6pm | Sat: 10am-5pm | Sun: Closed [MST]

Boulder

1135 Broadway St. | Boulder, Colorado 80302
303.444.3063 | FAX: 303.449.5854
M-F: 9am-6pm | Sat: 10am-5pm | Sun: Noon-5pm [MST]


Customer Service

Can't find the answer to my question?

You are encouraged to call 303.698.3838, 1.800.950.2787 or Contact us> and we will respond to your question personally.

Can you recommend products?

Feel free to call 303.698.3838, 1.800.950.2787 or Contact us> for any product recommendations or questions.


Employment

Is Meininger's hiring?

For information about employment at Meininger's click here> .


General

How do you pronounce 'Meininger'?

Meininger is a three-syllable name pronounced "mine in ger" (as in 'tiger') with a stress on the first syllable.


Services

Does Meininger's offer any services or just art supplies?

  • Yes, we offer airbrush diagnostic and repair services. 
  • We also offer custom canvas stretching by a long-time Meininger employee. Choose from a variety of stretchers and canvas or linen both primed and unprimed. 

Please call us at 303.698.3838, 1.800.950.2787 or Contact us> for more information about these services.

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