Payment
Methods
What forms of payment
do you accept?
We accept Visa, MasterCard, Discover and American Express for online orders.
Is it possible to pay
by check?
Yes. You are welcome to call us at 1(800) 950-2787 (ARTS) ext.150 and make arrangements
to mail us a check. Remember, however, your order will not be processed until
payment is received.
When is my credit card
charged?
Your card is charged just before we ship your order.
Credit
Card Transactions
Is
it safe to use my credit card online?
Yes, using your credit card at www.meininger.com is safe. We use Secure Sockets
Layer (SSL) technology that encrypts your account information.
Taxes
Do you charge sales tax?
We are required to collect sales tax for orders being shipped to locations in
Colorado (2.9%). Because we have a store in Denver, we must also collect tax for
orders being shipped to the city of Denver (3.5%) and within the RTD (1.2%). Orders
shipping to Colorado Springs or elsewhere in El Paso county, must also pay the
appropriate tax (2.5% for Colorado Springs and 1% for El Paso county with a new
PPRTA (1%) as of 01/01/05).
Can I purchase items
for resale through your online catalog?
Yes,
you may buy items for resale as long
as you furnish the appropriate tax license
numbers. Within Colorado, but outside
the cities of Denver and Colorado Springs,
you must furnish a Colorado state resale
number. For Denver and Colorado Springs,
we require a city/county license or a
city license, respectively. Please furnish
the required tax information in the "Message" section
of your order. Although tax will be automatically
calculated initially, we will adjust
the amounts before you are charged.
Pricing
Can
I get a special discount for buying a large quantity of an item?
Quantity discounts are automatically applied to qualifying items.
Do you offer a student
discount?
No. We offer the same low prices to all of our customers.
I am a teacher buying
supplies for my school. Do I get any special pricing?
In an effort to promote art education, Meininger's has set up a special discount
for both private and public schools. To qualify, the materials must be purchased
with school funds, i.e. school credit card, check, or house account.
Catalog
Do you offer a printed catalog?
No, we do not offer a printed version of our art supplies catalog. We are, however,
adding products daily to our online catalog.
Finding
Products
How do I find a product
on your web site?
Using the categories
list on the left side of our store pages you can search for items based on broad
department categories. Clicking on those gives you brands, then types of products
and finally, sizes or individual items. Also, we feature a keyword search with
an advanced search option.
What should I do if I
can't find a product on your web site?
Although we continually are adding products to our web site, there may be times
when you can't find what you are looking for. Feel free to email
us or call us at 1(800) 950-2787 (ARTS) for that special request.
Do
you ever do special orders?
Meininger's does do special orders. Special orders are defined as orders of items
not regularly stocked, unusual quantities of items, or custom products such as
engraved pens or custom-built, stretched canvas. Special orders may take three
to five weeks and you are responsible for shipping costs. Due to manufacturer's
minimums, the order may not be placed immediately. We require prepayment (credit
card number) and special orders are not returnable. Feel free to email
us or call us at 1(800) 950-2787 (ARTS) for more information about your specific
special order.
Shipping
How long will it take to
receive my order?
Shipping time depends on where you live and the service level you select. Once
we receive your order, it may take up to 48 hours to process. We encourage you
to use UPS's Time
in Transit calculator to determine the shipping time from zip code 80203 to
your location. By adding the 48 hour processing time and time in transit information,
you can approximate when you will receive your order.
How will I know that
my order has been shipped?
In
our Online Store, sign in using your
email address and password, then click “View
Order Status and History,” select the order and click “Track.”
How do I track my order?
You can track your package with UPS's tracking utility.
Use the number beginning with "1Z" provided
in your tracking details.
How much do you charge
for shipping?
Most shipping charges are based on your order's subtotal. Please email
us or contact
Internet Customer Service at 1(800) 950-2787 ext.150 for next- and
second-day shipment costs that are quoted and are based on weight and destination.
Please refer to our shipping policy for more detailed
information.
Backorders
What happens if the product
I ordered is out of stock?
Occasionally, we must backorder an item that is out of stock. If more than one
item is backordered, we will wait until all items have arrived and ship a complete
backorder via ground service at that time. Since shipping charges are figured
based on the initial order's subtotal, any shipping charges for the backordered
items will have already been paid for. No additional shipping charges will be
added to that backorder.
Returns
What is your return policy?
Meininger's
offers a 30-day money back guarantee
for any reason with the following exceptions:
No returns will be accepted of projectors,
mat cutters or portfolios unless they
are returned for an upgrade. Also, books,
Gift Cards, special orders, and custom
products are non-returnable. For more
information on how to complete a return, click
here.
If I buy something online,
can I return it at one of your retail stores?
Yes, Meininger's offers the same return policy for our online and in-store customers.
Retail
Store
Do you have a retail store?
Meininger's, in addition to the online store, does have two retail locations.
One store is located at 499 Broadway in Denver, Colorado. The other, in Colorado
Springs, Colorado, is at 201 So. Weber Street. The Denver store is open Monday
through Friday from 9 am to 7 pm (MST), Saturday 9 am to 5 pm, and Sunday 12 noon
to 5 pm. The Colorado Springs location is open Monday through Friday from 9 am
to 6 pm (MST), Saturday 10 am to 5 pm, and closed on Sundays. You are always welcome
to call 1(800) 950-2787 (ARTS). Click here
for maps and directions.
Customer
Service
What happens if I can't
find the answer to my question?
You are encouraged to email us or
call 1(800) 950-2787 (ARTS) and we will respond to your question personally.
Can you recommend products?
Feel free to email
us or call us at 1(800) 950-2787 (ARTS) for any product recommendations or questions.
Employment
Is Meininger's hiring?
Check our employment page for more information.
General
How do you pronounce 'Meininger'?
Meininger
is a three-syllable name pronounced "mine in ger" (as
in 'tiger') with a stress on the first
syllable.
Services
Does Meininger's offer any
services or just art supplies?
Yes, we offer airbrush diagnostic and repair services. Click here
for more information! We also offer custom canvas stretching by an 18 year Meininger
veteran. Choose from a variety of stretchers and canvas or linen both primed and
unprimed. Call us locally at (303) 698-3838 ext.264 for details. Or dial 1(800)
950-2787 ext.264
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